Refund policy

Last updated: June 26, 2026

We accept return requests within 30 days after the order is delivered.

To be eligible for a return, the item must be unworn, unused, unwashed, with tags attached, and in its original packaging. You will also need the order number, the email address used at checkout, and proof of purchase.

To request a return, contact us at kamrencoleovnuse@outlook.com. Please include your order number, the item you want to return, and the reason for the return. Items sent back without first contacting us and receiving return instructions will not be accepted.

The correct return address will be provided by email after your return request is reviewed and approved. Please do not send returns to the business mailing address unless we confirm it in writing for your specific return.

Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or we made an error with the order.

If the item is defective, damaged, or incorrect, contact us as soon as possible with your order number and clear photos of the issue. We will review the case and provide a suitable solution, which may include a replacement, exchange, return instructions, or refund.

Cancellation requests should be sent as soon as possible after ordering. We can only cancel an order if it has not already been processed or shipped. Once an order has shipped, it must be handled through the return process after delivery.

After we receive and inspect an approved return, we will notify you whether the refund is approved. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.

If a shipment is returned to sender because of an incomplete address, incorrect address, failed delivery attempt, or refusal of delivery, contact us for assistance. After the carrier confirms the return status, we may offer reshipment or refund options depending on the order status and carrier result. Original shipping fees may be non-refundable unless the issue was caused by our error.

We do not accept returns for items that are worn, used, washed, damaged by the customer, missing tags, missing original packaging, final sale items, gift cards, or items returned without approval.

Questions about returns or refunds can be sent to kamrencoleovnuse@outlook.com.